Looking to buy a refurbished smartphone? Choosing wisely is key! The Consumers' Association has some helpful tips. Below, you can read their recommendations and how Leapp meets them.
Compare prices
The Consumers' Association says: refurbished often seems cheap, but sometimes new is also cheaper. At Leapp, you always see the current price, so you never pay too much.
Take a good look at the condition of the device
According to the Consumers' Association, you should know exactly what your phone looks like. At Leapp, you can choose from three conditions: as good as new, lightly used, and visibly used. Each phone is honestly described as such. And it always works perfectly, because the condition is purely cosmetic, not technical. So you always know what you're getting.
Warranty and security
The Consumers' Association warns: pay close attention to the warranty. Leapp comes with a standard two-year warranty – including the battery and accessories. In addition, you're always protected by your statutory consumer rights. Leapp even offers a two-year warranty for business use. This provides more security than with many new phones.
Refurbished quality mark from Techniek Nederland
The Consumers' Association recommends purchasing from suppliers with a quality mark. Leapp has been a member of the Techniek Nederland refurbished quality mark since 2019. This quality mark guarantees that our products have been rigorously tested, inspected, and repaired. Leapp is inspected annually by independent TUV inspectors, ensuring you always buy a reliable and high-quality refurbished smartphone.
Reflection time and battery check
After receiving your phone, you have fourteen days to return it, no questions asked. Check immediately that everything is working properly and check the battery condition. With Leapp, the battery is always at least 85 percent healthy—as recommended by the Consumers' Association and a requirement of the Refurbished Quality Mark.
Customer satisfaction
Research by the Consumers' Association shows that most people are happy with their refurbished purchase. Many customers would choose refurbished again. Customers at Leapp are also satisfied: read their reviews on Trustpilot (now with over 36,000 reviewers) and experience it for yourself.
