Repair

It is unfortunate that you have to have your device repaired or returned, but we are happy to help you. The device you send will have to be registered. Before you can offer your device for repair or return, you must go through the steps below:
Step 1: Remove Apple ID

Due to privacy laws, the device is completely erased upon receipt and that is also the reason that " find my iPhone " must be disabled. Read here how to delete your Apple ID .

Please note: If an Apple ID has not been removed, the device will be returned to the sender without being processed.

Step 2: Backup and delete data

Delete all your data from your device. Make sure you make a backup of that data , so you don't lose anything. When the data is deleted, it can be repaired faster and checked whether the repair was successful. Also look up your IMEI and serial number , you will need them later!

Step 3: Fill in the form

Click here for the form

Please note: We recommend that you complete the form via Google Chrome, Edge, FireFox.

Step 4: Send the device

After sending the above form, you will receive the shipping instructions within 1 business day. It is important that you do not send any accessories or SIM cards with a repair. Remove covers from the device and remove the SIM card and keep it safe until you have the product back. If it is a return, please send everything (except the SIM card).

Please note: returns are your own responsibility. So make sure you have good packaging in which the product has no space and is tightly packed. If you do not trust it, ask our customer service for a new box, so that you can send your Apple product without damage with complete certainty. A box for an iPhone/iPad/MacBook/other is €20,- and a box for an iMac is €30,-.

Important:

If upon receipt it is found that there is fall, impact, pressure and/or moisture damage to the device, we will not process the request for repair or return. In this case, we will contact you. The warranty conditions can be found here .


Accessories:

Do you have an accessory to return? Then you do not need to fill out the form above. Then use this form .

Frequently Asked Questions:

How long does a repair take?
Of course you don't want to miss your device for too long. As soon as the repair is ready, you will receive a message. We will do our best to return your device to you repaired as soon as possible. The average repair time for a MacBook is 2 to 3 weeks. The repair time for iPhones and iPads is 1 to 2 weeks.

Do I pay the shipping costs for a return or repair myself?
 When you register a device for repair, we will provide you with a shipping label.
If you return your purchase within the 14-day cooling-off period, you will be responsible for the costs.
If you wish to send a purchase for a return, exchange or repair, you will pay the shipping costs yourself.
In case of a repair, we will return the product free of charge.

Is there a loaner model available during the repair period?

When you have offered your product for repair, we will try to solve it for you as soon as possible. During that period it is not possible to borrow a model from us.

Are there any costs associated with the repair?
 If your device is defective within warranty, there are no costs for the repair.
If the device has been damaged by a fall, impact or moisture, the entire repair costs are for your own account. After receiving the device, but prior to the repair, you will receive a quote with the costs to have the device repaired. If you agree to these costs, the repair will be continued after payment. If you do not agree, research costs will be charged before we return the device to you. For an iPhone or iPad this is EUR 50, for a MacBook or iMac this is EUR 70.

Why do I need to remove Find my iPhone (FMI) before sending in the device?
For an iPhone or iPad, FMI must be removed before you send the device. If FMI is still active, we cannot register your device for repair.

I have Harmony insurance, where can I take the device for repair?
 Your device has suffered fall, impact or water damage and you have insured the device with Harmony? Then contact Harmony first. They will let you know how you can submit your device for repair.
If your device is defective, but not damaged, you can register your device directly with Leapp.