Before we can register a device with leapp for return, repair or exchange of a product, the "#N/A" (/Find my iPhone) function must first be disabled on the iPhone or iPad . This instruction explains how to do that.
Option 1: Remove 'Find My iPhone' on iPhone or iPad
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To settings
On your iPhone or iPad , go to the "Settings" app
At the top you will see your name and Apple ID. Click on that.
- Select “Find My” and proceed to the next step.
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Select " Find My iPhone " .
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After this, you will enter the "Find My iPhone" setting (see image below). Slide the green button to the left and enter your Apple ID password to confirm that Find My iPhone should be turned off. If the button is no longer green, you have successfully turned off Find My iPhone!
Option 2: Remove FMI on a computer
Removing “Find My iPhone” via the web browser on a computer if the device itself can no longer be turned on. Make sure that the device is turned off. Go to iCloud.com and log in with the Apple ID that is also on the device.
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Sign in to iCloud.com
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Go to "Find My iPhone"
After logging in to iCloud, you may be asked for a 6-digit code. You do not need to enter this code. If the window asking for the code does not appear, go to step 3. Below the field where the code can be entered, there is a button to go directly to “find my iPhone” without entering the 6-digit code. Click on it and go to step 4.
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select “Find my iPhone”
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Select your device
In the browser window, a map will load with an “All Devices” button at the top of the screen, click on that and select the device you want to remove the Apple ID from. This is only possible for a device that is offline in the list.
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disconnect device
You can disconnect the selected device from the Apple ID by clicking “Remove from Account”.
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Remove iPhone
Then a message will appear asking if you want to remove the device. Click on “Remove”.
Finally, you can check if it worked by looking at the list again with all devices. If the device is no longer there, it worked and "Find my iPhone" has been turned off and we can take the device in for repair.
