Returns at Leapp = no problem



At Leapp, we understand that you want to check if your device is working properly before committing to it. Especially now that we no longer have stores, this is more important than ever!

That's why you always have a 14-day money-back guarantee (except for B2B purchases). Submit your return request to our customer service department within 14 days of receiving the product at klantenservice@leapp.nl.

Since earplugs are a hygienic product, we will only accept returns if the packaging has been unopened.

After registering, you have 14 days to return your product, along with the return form that you can download below.

You can exchange products at Leapp by returning the purchase to us within 14 days of receipt and then placing a new order on our website.

Unfortunately, it is not possible to offset orders against each other or to request a replacement item via the return form.

At Leapp, you always have a 14-day money-back guarantee (except for B2B purchases). Submit your return request within 14 days of receiving the product via:

https://leapp.nl/pages/aanmelden-reparatie-en-retour

After registering, you will receive an email the next business day with instructions on how to return or exchange your purchase.
You then have 14 days to return your product, together with the return form that you receive after registering the return.

Exchanges are only possible by returning the purchase to us within 14 days of receipt and then placing a new order on our website.



To return your device, please complete the following steps:



Step 1: Remove Apple ID

Due to privacy regulations, the device is completely wiped upon receipt, which is why " Find My iPhone " must be disabled. Learn how to delete your Apple ID here .

Please note: If an Apple ID has not been removed, the device will be returned to the sender without being processed.

Step 2: Backup and delete data

Erase all your data from your device. Make sure to back up that data so you don't lose anything. Once the data is deleted, repairs can be performed more quickly and the repair can be verified.

Step 3: Fill out the form

Click here for the form

Please note: We recommend you complete the form via Google Chrome, Edge, FireFox.

Step 4: Send the device

After submitting the form above, you will receive shipping instructions within one business day. It's important that you don't include any accessories or a SIM card. Remove any covers from your device and remove the SIM card. Keep these safe until you receive your product back!

Please note: Returns are your own responsibility. Please ensure the packaging is secure and doesn't block the product. If you're unsure, ask our customer service for a new box to ensure you can ship your Apple product undamaged. A box for an iPhone/iPad/MacBook/other items costs €20, and a box for an iMac costs €30.

Important:

If, upon receipt, we find any damage to the device from a fall, impact, pressure, or moisture, we will not process your repair or return request. We will contact you in this case. You can find the warranty terms and conditions here .

Accessory:

Do you have an accessory to return? Then you don't need to fill out the form above. Please use this form instead.


Frequently Asked Questions

How long does a repair take?

Of course, you don't want to be without your device for too long. We'll do our best to get your repaired device back to you as quickly as possible. The average repair time for a MacBook is 2 to 3 weeks. iPhones and iPads take 1 to 2 weeks.

Do I pay for the return shipping costs myself?

If you return your purchase within the 14-day return period, you'll be responsible for the shipping costs. If the device isn't working properly, we'll provide you with a shipping label.

Why do I need to remove Find My iPhone (FMI) before sending in the device?

For an iPhone or iPad , FMI must be removed before sending the device in. If FMI is still active, we cannot register your device for repair.



I purchased my product for business and want to return it. Is that possible?

This is possible if it's a refurbished product. If it's a new Apple product, this isn't possible.
At Leapp, you always have a 14-day money-back guarantee on online purchases. If you made a purchase through our B2B (business) department, you must first send an email to b2b@leapp.nl.


When will I get my purchase amount back?

We'll do our best to refund your purchase within 10 business days of receiving and approving the returned product. Sometimes this might not be possible, but you can rest assured that you'll receive your refund within 30 days of receiving your product.
We'll refund the amount using the same method you used to place your order. We'll essentially reverse the payment. If this isn't possible, we'll contact you.



Conditions of a return

The return request was submitted within the first 14 days of receiving the product. Leapp received the product in question within 14 days of receiving this request.
The package has been returned complete and undamaged. If you handle the received product in any way other than simply assessing it, and damage occurs, you are liable for the diminished value of the product.
Headphones/earpods are a hygiene product. They can only be returned in unopened packaging.
Purchased software packages (such as Microsoft Office) have not been opened and/or activated.
You have paid sufficient postage for the package to be sent.
The product was not purchased via B2B.
The device has been wiped and, where necessary, 'Find my iPhone/iPad' has been disabled.

**If you are returning an iPhone or iPad, you must first remove the Apple ID from the device.**