Leapp Customer Service: These are the frequently asked questions
For almost 10 years, we've been the leading specialist in refurbishment. As a pioneer, we've grown from a Dutch startup to a market leader in refurbishment in just a few years.
In this support portal, you can find all the information you need. We'll link you directly to the answers to the questions we often receive from our customer service.
Order at leapp
- What are the product conditions?
- Can I also order on account for business purposes from Leapp?
- How do I order and pay at Leapp? Where is my order?
- Can I exchange or return my purchase? Where is my return?
- What are Leapp's no-hassle guarantee terms and where is my order?
Orientation questions
- Refurbished: Why buy refurbished? | What is refurbishment? | Why is refurbished cheaper? | refurbished quality mark | Refurbished site
- Reviews
- Which device to choose? iPad | MacBook
- What should I pay attention to when buying a MacBook ?
- iPhone: 5G | Which SIM card fits | SIM-only | dual SIM
- iPad: 4G or 4G+Wifi? | for seniors | business use | indispensable in the home
- Macbook: From Windows to Mac | for students
- iMac: Is an iMac right for me?
- How much RAM do I need? iPad | MacBook
- How much storage do I need? iPhone | Macbook
- What's the latest? iPad | Apple Watch | iPhone
- Which devices will be supported in 2025 and 2026?
Product comparisons
- Overview of all generations of iPads | iPhone | Macbook | iMac | Apple Watch
- iPhone: 7 vs 8 | X vs 8 | X vs XS | X vs XR | 8 vs XS | SE vs XR | 11 vs XS | XS vs XR | 11 vs XR | 11 vs 12 vs 13 | 11 vs 12 | 11 Pro vs 12 Pro | 11 vs 11 Pro | 12 vs SE 2020 | 12 vs 12 Pro | 12 vs 13 | 12 Pro vs 12 Pro Max | 13 vs 13 Pro | 13 vs 14 | 5 best iPhones
- Macbook: Pro vs. Air | iPad vs. Air | With vs. Without Touch Bar
- iPad: Air vs Pro | iPad 2020 vs 2021 | iPad 2017 vs 2018 vs Air vs Air 2 | iPad WiFi only vs 4G
- Watch: 6 vs 7 | 7 vs 8 | 8 vs SE |
- Processor iPhone | MacBook | iPad
- Glass: iPhone | MacBook
- Display: iPhone | MacBook | iPad
- Camera: iPhone
- Battery life: iPhone | iPad
- Keyboards: iPad
- Screen diameter: iPhone | iPad | MacBook | Apple Watch | iMac
- Dimensions: iPhone
- Connectivity: Apple Watch
How-to's
At Leapp, we've written a lot of texts to help you get started with your new device:
- Download Apps: iPhone | iPad |
- Latest update: MacOS | iOS | iPadOS | WatchOS
- Transfer WhatsApp from Android to iPhone
- iCloud: What is iCloud? | Set Up | Delete | iCloud Storage | Buy iCloud Storage | Delete Apple ID
- Which model do I have? iPad | iPhone | MacBook | Watch
- Best type to buy iPhone | Macbook | iPad | Watch
- Lookup type: iPad | iPhone | MacBook | Watch
- Backup: iPhone or iPad | MacBook
- Update: MacBook | iPad | Watch | iPhone
- Charging: Magsafe | iPhone | MacBook | USB-C
- Cleaning: iPhone | MacBook keyboard | MacBook screen | AirPods
- User Guide: iPhone | iPad | MacBook and iMac | Watch | Apple TV
- Reset: iPad | iPhone | MacBook | Apple Watch
- Clean up your device: MacBook | iPhone | iPad
- Screenshot: iPhone | MacBook | Watch | iPad | Windows | Samsung
- What is Face ID | Touch ID | Night shift | DarkMode | Slow motion video | Find my iPhone | iMovie | Facetime | AirTag | AppleTV | Air play | Safari | App store | iTunes | CarPlay | Apple Music | iForgot | IFTTT
- How to: Share calendars | Screen Time | Apple Pay | Save passwords | Find serial number / IMEI number | Macbook serial number | Remove Find My iPhone | Unlock SIM card | Airdrop | Unlock SIM card
- Apple Watch: Fall detection | why needed | Fitness app | WhatsApp | pair iPhone | reset
- iPhone features: Tap the back | Block phone numbers | Block SMS |Make anonymous calls | Wi-Fi assistance | NFC | Share Wi-Fi | Energy saving mode | Unlock SIM card | Take the best photos | Edit photos | Silent mode | Do not disturb | Scan | Delete cookies | Record phone calls | WhatsApp | Set up Apple Pay | Change passcode
- iPad features: Apple Pencil | Second screen | Turn it into a MacBook | Set up Apple Pay
- Clean up iPhone home screen |
- Set wallpaper iPhone | iPad | MacBook | Watch
- Macbook: Copy-paste | Euro sign | WhatsApp | Force quit | Maintain
- Clean up: Macbook | iPhone | iPad
- Lifespan: Macbook | iPhone | iPad
- Take screenshot: MacBook | iPhone | iPad | Apple Watch
- Screen Recording: Macbook | iPhone | iPad | Samsung
- Find device: Airpods | MacBook | iPhone | Air tag
- Battery health: MacBook | iPhone | iPad
- Energy saving mode: iPhone & iPad
- Storage full: iPhone | MacBook | iPad | Buy iCloud storage
- Not available: iPhone | iPad
- Trade in: verkopen.leapp.nl | Ipad | iPhone | iMac | MacBook | Apple Trade in
Real problems
- My device isn't charging! iPhone | iPad | Apple Watch | MacBook
- My device isn't fully charging: iPhone | iPad | MacBook | Apple Watch
- My device got wet: iPhone | MacBook | iPad
- Restart: iPhone | MacBook | iPad | Watch
- My device is getting warm: iPhone | iPad | Macbook
- My device is not working: My device won't turn on | iPhone | Macbook won't turn on
- Freezes: MacBook | iPad | iPhone | Watch
- Why is my device slow? Macbook | iPad | iPhone | Watch
- My device is lost: iPhone | Airpods | MacBook |Find My app
- iPhone Problems: Water Damage | Touchscreen | Battery Notification |iPhone Locked | Battery Problems | Face ID Not Working
- How can I register my device for repair?
- Repairs: iPhone | iMac | MacBook | iPad
- Battery replacement: MacBook | iPhone | iPad
- screen replacement: iPhone | MacBook | Watch | iPad | Apple Watch
- not working: Airdrop | Face ID | Touchscreen
Contact Leapp customer service
Still not helped? Send an email to klantenservice@leapp.nl, and we'll get back to you within 24 hours (on weekdays)!
Prefer to call? That's also possible! Our customer service team is ready to help you at 085 000 3156, weekdays from 9:00 AM to 5:00 PM. We look forward to serving you!
